Resume for a Customer Relations Professional

by Gina
(Chicago, IL, USA)

Resume for a Customer Relations Professional

Objective: To obtain a position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name.

Skills
• Extraordinary customer service, telephone etiquette, communication (people, written, and oral), organization, multi-tasking, detail oriented, team and leadership skills.
• Experience and poised dealing with clients and staff.
• Excellent at working in fast paced environments as well as supervising staff to maximize productivity and hence company's profitability. Committed to excellence!
• Well versed in Microsoft suite and MAC experienced.

Experience Peerless Imported Rugs & inc., January 2007-November 2008 Customer Service/Office Manager
• Managed office operational needs for twelve employees, while providing administrative support duties to senior executives, sales staff and owner; generated an increase in office efficiency and productivity.
• Maintained employee scheduling, office inventory, filing system, office fax, meetings, logistics, invoice entry and reconciliation, vendor and public relations.
• Assisted marketing promotions department, and accountant daily functions (a/p , a/r, and and billing).
• Verified the accuracy of invoices, expense reports, and credit accountant contracts.
• Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
• Responsible for the training, motivating, and mentoring of new employees.

Peerless Imported Rugs & inc., August 2005- January 2007 Customer Service
• Served as the main point of contact between the company and out of state clients.
• Processed high volume retail orders, quotes, inquires, e-mail confirmations, and faxes for over one hundred customers a day in a call center environment.
• Problem solved daily issues and maintained constant communication with all constituents (internal as well as external).
• Provided support to the sales team, ensuring all sales and service objectives were met.
• Generated repeat business through successful client follow-up.

Gap & Inc., May 2000- March 2003
Sales Associate/Cashier
• Responsible for contributing remarkable customer service at high traffic Flagship store; responded to complex and escalated customer service situations in compliance with brand policy.
• Greeted customers, answered phones and managed associate cashier team; trained new staff members in customer service, and money handling skills.

Education:

Harold Washington College (on-line student) (Spring 2011)
Associate of Arts in Business Administration

Columbia College Chicago (Fall 2000 – Spring 2003)
Bachelor of Arts in Business Management, Minor in Dance

Interested Persons many contact this Candidate via the COMMENTS hyperlink below this page.